> ## Documentation Index > Fetch the complete documentation index at: https://docs.aiinsurance.io/llms.txt > Use this file to discover all available pages before exploring further. # Overview An event is a general term for things that happen, and it is divided into two groups: Incidents and Claims.

## Incident vs Claims Although incidents and claims are classified under events, they differ in the following ways: ### Incident An [incident](/getting-started/glossary) refers to an unexpected event or occurrence that is recorded and tracked, as it can potentially become a lawsuit or claim. ### Claim A [claim](/getting-started/glossary) is typically created when an incident leads to a formal lawsuit or a demand for money being made. Imagine a patient slipping on an icy sidewalk at a care facility. This is recorded as an incident since it could lead to legal action. If the patient or their representative later files a lawsuit or requests a settlement, it becomes a claim. Claims and Incidents follow the same creation process. To create one, follow the instructions for creating an Event. ## Connecting Events with Policies Events often need to be associated with insurance policies. If you're having trouble connecting an event to a policy, or if you need to understand the relationship between events, policies, quotes, and brokerages, see our comprehensive [Event to Policy Workflow](/workflows/event-policy-workflow) guide.