We support payment options through any of the methods mentioned on the payment method list. Typically, our customers will use one or more of the following:

  • ACH Direct Debit
  • Bank Transfers
  • Credit Card Payments (Please note that, at the time of this writing, there is a 2.9% + 30 cents fee per transaction)

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Pay a Bill

Take the following steps to pay the bills:

  1. Click on the Financials tab to open the Financials page.
  2. Locate the Transactions section and click to open the bill you wish to pay. This action will lead you to a Stripe page.

  1. Select the appropriate payment method and complete the payment.

Note: After payment, the bill status will remain as Processing until the payment is confirmed via our payments provider. Once confirmed, this status will change to Paid.

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Pay a Bill outside of the platform

You can mark a bill as paid, even if they were paid outside of AI Insurance, by:

  1. Navigate to the Transactions section and select the transaction you want to mark as paid.
  2. Click the Mark As button and select Paid from the options.

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Record a payment

You can easily record payments made in installments by following these steps:

  1. Open the bill or transaction you want to record a payment for.

  2. Click the Actions button in the top-right corner of the page, then select Record Payment.

  3. Fill in the payment details:

  • Memo: Add a note about the payment.
  • Amount: Enter the amount paid.
  • Paid Date: Enter the date the payment was made.
  1. Click the Record Payment button. After saving, you’ll see a Payments section appear on the transaction.

Note: If the payment amount exceeds the balance, a Total Paid value will also appear in the Basic Information section of the transaction.

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Overpayment and Underpayment

AI Insurance will automatically apply your client’s ACH funds to the correct invoice if the amounts match.

If the amounts do not match, we will apply the funds to the largest invoice that these funds can completely pay. The remaining amount will be held for 30 days unless additional funds are ACH’d, bringing the total above the amount of an outstanding invoice for that client.

After 30 days, any unmatched funds will be returned to the client.

Let’s look at this example to better understand how overpayment or underpayment is handled in the AI Insurance platform.

Your client (Manu Corp Inc.) has two outstanding invoices

  • $1000 (A)
  • $3500 (B)

They pay the second (B) but underpay only ACH $2000. AI Insurance will apply the funds to Invoice A. The client’s state will then look like this

  • $3500 (B) Owed
  • $1000 (held in temporary account)

If the client ACHs the additional $2500 you are owed within 30 days, invoice B will be paid. If they do not, the $1000 will be returned to them.