Cancellation

How to Cancel a Policy

Follow these steps to cancel a policy in the system:

Step 1: Navigate to the Policy

1. Select the Policies tab from the sidebar
2. Find and select the policy you would like to cancel

Step 2: Access Cancel Action

1. Click the Actions dropdown in the top right corner
2. Select Cancel Policy from the dropdown menu

Step 3: Fill Out the Cancel Date Form

The system will open a “Cancel Date” form with the following steps:

Cancel Date Section

1. Enter Cancel Date

   • Enter the date you would like to cancel this policy
   • Use the date picker to select the cancellation date

2. Select Cancellation Reason

   • Choose from the dropdown menu with the following options:
     • Missed payment
     • Violation of policy agreement
     • Went with another provider
     • No longer needed
     • Other

Step 4: Review Billing

This page displays the financial impact of the cancellation and allows you to choose how to track the billing.

1. Review Payment Information

   • The “Payment” section shows the “Amount Due” and “Amount Paid to Date.”

2. Select Financial Tracking Option

   • Choose one of the following:
     • Create invoice in financials: To generate a new invoice for this cancellation.
     • Do not track: To prevent the system from creating a new invoice or affecting existing ones.

3. Review Bill Details

   • The “Bill” section provides a detailed breakdown of the “Total Premium” and any “Example Fee,” showing the “Old Value,” “Change in Value,” and “New Value.”

Step 5: Select Forms

After reviewing the billing details, proceed to the next step to select forms.

1. Search for Forms

   • Use the search bar to find the specific form you want to add
   • Type the form name or keywords to filter available forms

2. Add Forms

   • Click the plus sign beneath the search bar to add the selected form
   • The form will be added to your cancellation package

3. Reorder Forms
   • Once you’ve added forms, you can reorder them in your preferred format
   • Click “Reorder Form” to enter reorder mode
   • Click the arrow that appears to move the selected form up or down
   • Arrange the forms in the order you want them to appear in the final package

Step 6: Review and Confirm

1. Review all cancellation details
2. Click Confirm to complete the policy cancellation