Setting Up Custom Accounts

Custom accounts allow you to create and track specific transaction types for your insurance operations. This feature enables you to set up custom accounting categories like ULAE, IBNR LAE, IBNR Indemnity, and other specialized account types.

Prerequisites

Before setting up custom accounts, you need to:

1. Have administrative access to your AI Insurance account
2. Enable the custom accounts feature flag
3. Activate the feature in your subscription settings

Step 1: Enable the Feature Flag

Access Internal Admin

1. Navigate to the Internal Admin section from the sidebar
2. Look for the Feature Flags section
3. Locate the Custom Accounts feature flag
4. Enable the custom accounts feature flag

Activate in Subscription

1. Go to Manage Subscription in your account settings
2. Find the Custom Account option
3. Click the checkbox to enable custom accounts
4. Refresh the page to apply the changes

Step 2: Set Up Custom Account Types

Access Company Settings

1. Navigate to Company Settings from your account menu
2. Select the Accounting tab
3. You’ll see the accounting configuration interface

Add Custom Transaction Types

Follow these steps to add custom account types. The examples below show common insurance account types, but you can create any custom account types that meet your business needs:

Example 1: Add ULAE Transaction Type

1. Click Edit in the accounting section
2. Scroll down to find “Add Transaction Type” at the bottom
3. Enter “ULAE” as the transaction type
4. Click “Add ULAE”
5. Configure the settings:
   • Payable/Receivable: Set to “Payable”
   • Invoice Type: Set to “Event Invoice”
   • Reserves: Set to “Yes”

Example 2: Add IBNR LAE Transaction Type

1. Follow the same process as above
2. Enter “IBNR LAE” as the transaction type
3. Configure the settings:
   • Payable/Receivable: Set to “Payable”
   • Invoice Type: Set to “Event Invoice”
   • Reserves: Set to “Yes”

Example 3: Add IBNR Indemnity Transaction Type

1. Enter “IBNR Indemnity” as the transaction type
2. Configure the settings:
   • Payable/Receivable: Set to “Payable”
   • Invoice Type: Set to “Event Invoice”
   • Reserves: Set to “Yes”

Example 4: Add Underwriting Expense Transaction Type

1. Enter “Underwriting Expense” as the transaction type
2. Configure the settings:
   • Payable/Receivable: Set to “Payable”
   • Invoice Type: Set to “Policy Invoice”
   • Reserves: Set to “No”

Example 5: Add Cash Call Transaction Type

1. Enter “Cash Call” as the transaction type
2. Configure the appropriate settings for your needs

Creating Your Own Custom Account Types

You can create any custom account types that match your business requirements:

1. Choose Your Transaction Type Name: Use names that make sense for your business (e.g., “Legal Fees”, “Medical Expenses”, “Rehabilitation Costs”)
2. Configure Settings: Select the appropriate Payable/Receivable, Invoice Type, and Reserves settings for each account
3. Add Multiple Types: Create as many custom account types as needed for your operations
4. Business-Specific Categories: Tailor account types to your specific insurance operations, regulatory requirements, or reporting needs

Save Configuration

1. Click Save to apply all your custom account settings
2. Verify that all transaction types have been added correctly

Step 3: Export Policies with Custom Account Data

Navigate to Events

1. Go to the Events section from the sidebar
2. Select a claim/event from the list
3. Click on the event title to open the details

Get Policy Information

1. In the event details, navigate to the Insureds section
2. Copy the Policy Number from the policy information
3. Navigate to the Policies section from the sidebar

Search and Export Policies

1. In the Policies section, paste the policy number into the search bar
2. Do not click on the policy - instead, click “Export Policies” in the top-right corner
3. In the export dialog:
   • Select the fields you want to include in the export
   • Choose from available custom account fields (ULAE, IBNR LAE, IBNR Indemnity, etc.)
   • Select any additional policy information fields
4. Click “Export Policies” to generate the Excel file

Custom Account Types Reference

Standard Configuration Patterns

Transaction Type	Payable/Receivable	Invoice Type	Reserves
ULAE	Payable	Event Invoice	Yes
IBNR LAE	Payable	Event Invoice	Yes
IBNR Indemnity	Payable	Event Invoice	Yes
Underwriting Expense	Payable	Policy Invoice	No
Cash Call	Payable	Event Invoice	Yes

Creating Your Own Custom Accounts

You are not limited to these examples. You can create custom account types that match your specific business requirements:

• Custom Transaction Types: Name your accounts based on your business processes
• Flexible Configuration: Choose any combination of Payable/Receivable, Invoice Type, and Reserves settings
• Business-Specific Categories: Create accounts for specialized insurance operations, regulatory requirements, or internal reporting needs
• Scalable Structure: Add as many custom account types as needed for your operations

Field Types Explained

• Payable: Money owed by the insurance company
• Receivable: Money owed to the insurance company
• Event Invoice: Related to specific claims or events
• Policy Invoice: Related to policy premiums and fees
• Reserves: Whether the transaction affects claim reserves

Troubleshooting

Common Issues

1. Feature Flag Not Visible: Ensure you have administrative access
2. Custom Accounts Not Available: Verify the subscription setting is enabled
3. Export Fields Missing: Check that custom account types are properly configured
4. Save Issues: Ensure all required fields are filled before saving

Getting Help

If you encounter issues setting up custom accounts:

1. Contact support via the chat bubble in the lower-right corner
2. Email [e-mail]
3. Include details about which step failed and any error messages

Custom accounts provide powerful flexibility for tracking specialized insurance transactions. Take time to plan your account structure before implementation to ensure it meets your reporting and accounting needs.